Reservation & Customer Service Representatives - Mashpee Reservation Office

 

The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions at the Steamship Authority's Mashpee Reservation Office.  These are union positions with SEIU Local 888 and are full-time (40 hours a week), including weekend coverage with a starting rate of pay of $20.40 per hour.  After 90 days are worked, pay increases to $25.49 per hour.  Health, vision, and dental insurance are also available after obtaining permanent status.  This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservatiions, and supporting general customer inquiries.  A 90-day probabionary period applies.

Key Responsibilities:

* Answer incoming telephone calls and assist customers with: 

Making, modifying, or canceling vehicle reservations

Booking high-speed passenger reservations

* Process reservations accurately using the reservation system.

* Provide general information including:

Vehicle space availability

Schedule details and related inquiries

* Troubleshoot customer concerns related to website use.

* Perform data entry and record processing.

* Assist with training new employees.

* Perform additional duties as assigned.

Required Qualifications & Skills:

* Strong telephone communication skills, including clear spoken English.

* Excellent customer service and interpersonal skills.

* Basic proficiency in PC computer applications.

* Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).

* Strong organizational skills and attention to detail.

* Willingness to learn and demonstrate initiative.

* Reliable transportation and strong attendance record.

* Availability to work weekends, holidays, and occasional evenings.

* High school diploma or equivalent required.

Preferred (but not required):

* Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

Work Environment & Physical Requirements:

This is an office-based position requiring:

* Prolonged periods of sitting at a desk.

* Ability to lift to 20 lbs.

* Ability to move freely within the workspace.

* Ability to work 8 hr. shift as scheduled.

Location:

Mashpee Reservation Office.

Employment requirements:  pass a pre-employment drug test; pass a background check.

Interested parties may obtain an application or submit a letter of interest and resume to HR@steamshipauthority.com.

 

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

 

EOE