Privacy & Legal

Statement of the Authority's Legal Obligations

Regarding Public Access to Certain Customer Information

Any information which you submit to the Steamship Authority – whether on paper forms, by the Internet or otherwise – is potentially governed by the Massachusetts Public Records Law (the “Law”). Under the Law, all documents made or received by the Steamship Authority are, with certain exceptions, public records. The laws and regulations addressing access to public records and the specific exemptions from public disclosure are found in Mass. G.L. c. 4, sec. 7 (clause 26th); Mass G.L. c. 66, sec. 10; and 950 C.M.R. 32.00.

Notwithstanding the general requirements of the Law, in June 2003, the Massachusetts Legislature enacted a statute (St. 2003, c. 26, sec. 651) which amended section four of the Steamship Authority's enabling act (St. 1960, c. 701, as amended) expressly to empower the Steamship Authority:

“To maintain the confidentiality of all information relating to specifically named customers using the authority's reservation system including but not limited to, passenger names, home addresses, email addresses, telephone numbers, credit and account data and the dates and times of their reservations and sailings. Such information shall not be a public record, although it may be used and disclosed by the authority as necessary in connection with the appropriate conduct of its operations and in connection with law enforcement activities. The authority shall provide to a customer requesting any such information, all information that the authority has pertaining to that customer. The authority shall obtain the express, written consent of a customer before releasing customer information to a third party for commercial or noncommercial purposes.”

Privacy & Security Policy

The Steamship Authority is always conscious and respectful of your privacy. We know you don’t want the information you provide us shared indiscriminately. We are committed to ensuring the privacy of your personally identifiable information, and to protecting your ability to make financial transactions and transmit your personal data with full confidence.


Last updated: 7/27/23

This Privacy Policy will answer your questions about the kinds of information The Steamship Authority (“Steamship,” “we,” “us,” or “our”) collects, what we do with it, and what rights you have. Steamship respects your privacy and wants to provide you meaningful choices about your Personal Information. Please read this Privacy Policy carefully to understand our policies and practices for collecting, processing, disclosing, storing, and retaining your Personal Information. By engaging with our Website or App, as those terms are defined below, you accept and consent to the practices described in this Privacy Policy. This Privacy Policy may change from time to time (see CHANGES TO OUR PRIVACY POLICY). Your continued engagement with our Website or App after any such revisions indicates that you accept and consent to them, so please check the notice periodically for updates.


This Privacy Policy applies to all information processed when you:

  • Interact with Steamship on, its interfaces, forums, social media accounts, and other digital properties that link to this Privacy Policy (collectively, the “Website”)
  • Use our applications (“App”) for mobile devices, tablets, and other smart devices.
  • Book travel.
  • Communicate with us via phone, email, text, and other forms of electronic messages, including interactive chat functions between you and our Website or App.
  • Interact with media on our websites and other third-party websites like Facebook, YouTube, LinkedIn, Instagram, and Twitter.
  • Interact with our advertising and applications on third-party websites and services, if those

applications or advertising include links to this Privacy Policy.

  • Interact with certain processors with which we work to offer, provide, and improve our Website and App.
  • Use our services, offline or online, unless we provide you with another Privacy Policy that

notes that it supersedes this Privacy Policy.

This policy applies to the Personal Information collected through our Websites and App, regardless of the country where you are located. Your Personal Information may be stored and processed in any country where we have affiliates, facilities, or in which we engage our processors. By using our Websites or App, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. For more information, see CONSENT TO PERSONAL INFORMATION TRANSFER.

Our Website or App may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links, such as links to social media sites, or enabling those connections may allow the third party to collect or share information about you. We do not control these third-party websites, and we encourage you to read the privacy policy of every website and app you visit.


Generally, we collect information related to booking your reservation, including:

  • Dates and times of your trip
  • The route of your trip
  • Vehicle details
  • Payment card details

We may collect additional information if you fill out:

As described under various privacy laws, this may include:

  • Personal Information, such as:
    • Contact Information, such as your name, postal or service address, email address, telephone number, username, or other similar identifiers, such as social media handles.
    • Customer Records, or Personal Information related to records of products you bought or leased or services you purchased, obtained, or considered, including your Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
    • Demographic Information, which may include protected classification characteristics under state and federal law, such as your signatures, military or veteran status, physical disabilities, gender, or age. Unless it is necessary for us to collect this information about you to provide you with services, we only collect this information as statistics, or aggregated information, meaning non-Personal Information since it does not directly or indirectly reveal your identity or directly relate to an identified individual. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website or App feature.
    • Geolocation data when you are using the Website or App. We will ask specifically if we may use your precise geolocation and for what specific purpose, but generally we use this for vehicle tracking. We may request and you can agree to provide us precise geolocation data in order to fulfill certain services like driving up to eferry.
    • Audio, electronic, or visual information, such as audio or video recording when you call us or when you come to our kiosks, ticket counters, or service centers, but please note we may not be able to associate such recordings with you.
    • Financial Information, such as payments such as credit card information and billing address when you buy services in person and on our Website or App. However, your payment card information is passed securely to our payment card processor and is not stored by us. We may collect government-issued ID for certain types of transactions - but please provide government-issued ID information only if we ask you to.
    • Technical Information, which includes:
      • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website or App and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the App (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
      • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website or App. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.
      • Details about your Website or App interactions, including through use of what is
        now commonly known as “session replay” or “fingerprinting” technologies, which may include data relating to including the full Uniform Resource Locators (URLs), clickstream information to, through, and from our Website or App (including date and time), services viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

Please be mindful when you are signed into your account when using our Website or App.


We request that children under the age of 16 not use the Website or App or submit any Personal Information to the Website or App. We do not direct the Website or App to children under the age of 16 and we do not knowingly collect, use, store, or disclose the Personal Information of children under the age of 16. If we learn we have mistakenly or unintentionally collected or received Personal Information from a child without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child, please CONTACT US.


We use different methods to collect information from and about you, including through

  • Direct Interactions: You may provide us information about you by filling in forms or by interacting with us through our Website, App, or social media accounts. This includes information you may provide when you:
    • Schedule a reservation;
    • Search for reservations;
    • Create an account;
    • Registering on App;
    • Join our email list;
    • Communicate with us;
    • Upload or share a photo, submit a request, submit information, or post other digital content through our Website, App, or via social media interactions on third-party websites including Facebook, YouTube, LinkedIn, Instagram, and Twitter;
    • Utilize our chatbot function about a customer service issue, if available.
    • User Contributions: When you disclose information about yourself on our social media pages, we may collect the information you provide in such submissions, including any Personal Information. Further, if you choose to submit content, including reviews, to any public area of the Services or on any third-party websites, such content will be considered “public” and not be subject to the privacy protections provided by this Privacy Policy. User Contributions are submitted at your own risk. Although you may have certain privacy settings for such contributions, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any users with whom you choose to share your User Contributions.
    • Automated Technologies or Interactions. As you interact with our Website and/or App, we may automatically collect technical information about your device, browsing actions, and patterns as specified above. We collect this information by using cookies, tags and other similar technologies (see COOKIE  POLICY). Most of the time, this information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website or App and other technical information. This information is primarily needed to maintain the security and operation of our Website or App, and for our internal analytics and reporting purposes. This information may reveal or be associated with your identity if you are signed into an account. We encourage you to consider this as you navigate and use our site.


Like many businesses, we also collect information through:

  • Third-party cookies, server logs, and similar technologies (see COOKIE  POLICY).
  • Service providers, such as technical, payment, and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies.
  • Other third parties or business partners.
  • Publicly available sources, such as government databases or public social media sites.


The Steamship Authority uses cookies, tags, and other similar technologies. A “cookie” is a small text file that may be placed on your computer or device when you visit a website or click on a URL. There are two types of cookies that may be used: a session cookie and a persistent cookie. A single-session cookie is held temporarily in your device’s memory during only a single visit to a website to personalize user experience, to determine ways to improve the site, its content, and services offered through the site. A single-session cookie disappears from your hard drive when you close your browser. A persistent cookie is entered by your web browser into the “Cookies” folder on your device and remains in this folder after you close your browser and may be used by your browser on your next visit to a website unless or until it is deleted or set to expire. Most browsers are set up to accept cookies. You may reject or delete cookies by adjusting your browser preferences at any time; however, this may limit your ability to use all of the features on the site or the appearance of certain webpages. These cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted-out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt-out on each device.

Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain Website or App content and verifying system and server integrity).

These technologies allow us to recognize your preference information, keep track of your transactions, remember your Profile number, and facilitate effective site administration.  

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click the Cookie Preferences link on the footer of this Website or see MY PRIVACY RIGHTS for information on how you can opt out of advertising/targeting/behavioral tracking technologies on this Website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about this sort of tracking.


Some content or applications, including advertisements, on the Website or App are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website or App. They may associate the information collected with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not always control third parties’ collection or use of your information to serve interest-based advertising. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt-out of non-essential cookies, please customize your cookie preferences by following the link in the footer of the website or changing the settings in your browser or mobile device. Please note that this is device or browser specific. You may also use an opt-out preference signal, such as the Global Privacy Control.

These third parties may also provide you with ways to choose not to have your information collected or used in this way. Please also refer to SOURCES OF PERSONAL INFORMATION and the specifics about third party sources that we describe, including the links to the privacy policies of these third parties and the choices these third parties provide regarding opting out of information sharing. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website or members of the Digital Advertising Alliance (“DAA”) on the DAA’s website. For information about these opt-out programs and to opt-out of the use of website browsing data for interest-based advertising by companies that participate in these programs, click the following: NAI Opt Out or DAA Opt Out. To opt out of the use of data collected from the mobile applications on your device to serve ads that are targeted to your interests, consult the settings on your device. You can also click the preference icon that may appear on some of our advertising served through use of these technologies.

For more information about various rights and choices regarding your Personal Information, see MY PRIVACY RIGHTS.


The personal information that we collect depends on the context of your interactions with us, the Website, or App, the choices you make, and the products and features you use. All Personal Information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such Personal Information.

We generally use your Personal Information for the following purposes (the “Purposes”):

  • To fulfill the purposes for which you provided the information or that were described when it was collected, such as to book reservations;
  • To respond to your inquiries, service complaints, or information requests;
  • To collect your Personal Information in aggregate form to develop consumer profiles, perform sales analyses, and identify marketing opportunities and strategies;
  • To advise you about new products and services that may be of interest to you or to notify you about changes to our Website, App, or services;
  • To collect opinions and comments regarding our operations;
  • To add you to our mailing list(s);
  • To manage our Websites and App, including to present our Website and App content in the most effective manner for you and for your computer;
  • To investigate legal claims;
  • To meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements;
  • To administer our Website and App and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes;
  • To improve our Website, App, services, marketing, or customer relationships and experiences;
  • To enable your participation in our Website’s or Apps interactive, social media, or other similar features;
  • To protect our Website, App, employees, or operations;
  • To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of our Website about products or services that may interest you or them;
  • For other purposes with your consent;
  • For other uses as may be permitted or required by applicable law.

We may use non-Personal Information for any business purpose. We also may use the information we obtain about you in other ways for which we provide specific notice and obtain your consent if required by applicable law. We may combine information we obtain about you for the purposes described in this Privacy Policy or any supplemental notice.


Other than through the use of certain cookies, we do not sell, exchange or lend your name, email address, or other Personal Information to third parties, and do not intend to do so in the future. From time to time, we may engage third parties to process your information on our behalf (such as charging your credit card or performing charge verifications); however, we require that these third parties comply with the Steamship Authority’s Privacy & Security Policy or their own appropriate privacy and security policies when processing this information. For example, on our Website and App, we use:

  • Google Maps Platform and Google Translate APIs. We may share your information with Google if you use these tools (e.g., Google Maps API, Place API). To find out more about Google’s Privacy Policy, please refer to this link.
  • Google Analytics or similar analytics services. For information on how Google Analytics processes and collects your information regarding Google Analytics and how you can opt-out, please see You may also opt out of Google’s use of cookies for advertising, including DoubleClick cookies, by visiting Google’s Ads Settings page.

If you would like to stop sharing information through non-essential cookies, please visit our COOKIE  POLICY or MY PRIVACY RIGHTS.

We share, disclose, or make available some Personal Information to third parties for cross-contextual behavioral or targeted advertising through the use of cookies. To opt-out of this, please customize your cookie preferences by following the link in the footer of the website or changing the settings in your browser or mobile device. Please note that this is device or browser specific. You may also use an opt-out preference signal, such as the Global Privacy Control. For more information on our use of cookies and other tracking technologies, please also see our COOKIE POLICY.

We may share with third parties anonymous, aggregated information about all our users. Security regulations of several countries may require us to provide foreign and domestic government agencies with access to data you disclose to us.

We may disclose personally identifiable information to government authorities or to third parties in connection with fraud prevention or investigation, or pursuant to a subpoena, court order, government request, or other legal process, or to the extent we are otherwise required to do so by law. In this regard, any information submitted to the Steamship Authority – whether on paper forms, by email, over the Internet or otherwise – is potentially governed by the Massachusetts Public Records Law (the “Law”). Under the Law, all documents made or received by the Steamship Authority are, with certain exceptions, public records. The laws and regulations addressing access to public records and the specific exemptions from public exposure are found in Mass. G.L. c. 4, § 7, clause 26th; Mass. G.L. c. 66, § 10; and 950 C.M.R. 32.00.

Notwithstanding the general requirements of the Law, the Steamship Authority is empowered under its enabling act (St. 1960, c. 701, § 4, as amended) “[t]o maintain the confidentiality of all information relating to specifically named customers using the authority’s reservations system including, but not limited to, passenger names, home addresses, email addresses, telephone numbers, credit and account data and the dates and times of their reservations and sailings. Such information shall not be a public record, although it may be used and disclosed by the authority as necessary in connection with the appropriate conduct of its operations and in connection with law enforcement activities. The authority shall provide to a customer requesting any such information, all information that the authority has pertaining to that customer. The authority shall obtain the express, written consent of a customer before releasing customer information to a third party for commercial or noncommercial purposes.”

If you have any questions about how we use or disclose your information, please refer to MY PRIVACY RIGHTS or CONTACT US.


We are based in the United States. We may process, store, and transfer the Personal Information we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own.

If you are located outside United States and choose to provide information to us, please note that we transfer information, including Personal Information, to United States. By submitting your Personal Information or engaging with our Websites, you consent to this transfer, storing, or processing.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy (see INFORMATION SECURITY). No transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your Personal Information.


We strive to provide you with choices regarding certain Personal Information uses, particularly around marketing and advertising. Here, you can learn about the various decisions you may make about your Personal Information use and disclosure.


  • Text Messages. You can stop receiving SMS messages by replying STOP to any of our messages.
  • In-App Push Notification. You can stop receiving in-app push notifications in our App by adjusting your Notification Settings through our App or your device settings.
  • Mailings. You can stop receiving postal mail by submitting a request to


If you do not want us to use your contact information to promote our services, or third parties’ products or services, you may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. This opt out does not apply to information provided for registration, product service experience, or other transactions.


From time to time, you may be asked to participate in online surveys on the Website or App. Online surveys are used so that we can gather information to better serve you. Based on the information you provide to us; we may inform you of accounts and services from the Steamship Authority. As always, if you have asked us not to contact you for promotional purposes, your request will be honored. You are not required to complete any online survey.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about tracking technologies, please see our COOKIE POLICY. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Preferences link at the footer of this Website, if available. Please note that cookie preferences may need to be set on a device or browser basis.


Our Website is not designed to respond to “do not track” signals received from browsers.


Our Website is designed to respond to Global Privacy Control signals. If this is implemented, please note that this is device-specific and browser-specific. We will not send any tracking technologies or cookies if you use Global Privacy Control. If you’d like to exercise any other data rights or would like more information about how our website works with Global Privacy Control, you can send us an email request to


You can review and change your Personal Information by logging into the Website or App and visiting your account profile page. You may also send us an email at to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


If you delete your User Contributions from the Website or App, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website or App users.


This Privacy Policy attempts to be transparent with our information collection, handling, use, disclosure, and security practices.

Please note that you may access, modify, correct, update, or sometimes delete your information when you are signed into your account or if you CONTACT US.

Based on the applicable laws of your state, country, or territory you may have additional rights, please CONTACT US for more information.


Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for Personal Information, we consider applicable legal requirements, the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means. We specify the retention periods for your Personal Information in by following applicable electronic records guidelines and retention schedules.


The security of your Personal Information is very important to us. We maintain, reasonable administrative, technical, and physical information security practices to protect the confidentiality, integrity, and accessibility of Personal Information. We have implemented security measures that are proportionate to the volume and nature of the Personal Information at issue. We encourage you to set up multi-factor authentication to add additional security to your account.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to take care when providing information in public areas of the Website or App like our public Facebook page which any Website visitor can view.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website or App. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website or App.

Do not use email to send us any Personal Information, since it would be unencrypted and can be read by anyone who receives or intercepts it. To report a suspicious email that uses the Steamship Authority’s name, you can forward it to


This Privacy Policy may change from time to time at our sole discretion. By continuing to use the Website or App after the updated Privacy Policy is posted (reflected in the above Last Updated Date), you understand and agree that you will be deemed to have accepted the updated Privacy Policy. If at any point you do not agree to any portion of the Privacy Policy, you must immediately stop using the Websites or App. If we materially alter how we use or treat your Personal Information we will notify you by email to the primary email address specified in your account and/or through a notice on the top of this Privacy Policy, as permitted. Please check back frequently to see any updates or changes to our Privacy Policy.


If you have questions, comments, concerns or complaints about this Privacy Policy or our privacy practices or would like to submit a request about your privacy rights, please feel free to contact us at

Phone: (508) 548-5011


If you need to access this Privacy Policy in an alternative format due to having a disability, please feel free to contact us at


Last updated: October 22, 2009
To prevent unauthorized access, disclosure and improper use of your information, and to maintain data accuracy, we have established reasonable physical, electronic, and procedural safeguards to protect the information we collect in accordance with our Privacy Policy. Appropriate employees are authorized to access customer information for Steamship Authority purposes only. Our employees are bound by a code of conduct that requires confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code.

Website Terms of Use

Last Modified: July 27, 2023

Acceptance of the Terms of Use

These terms of use are entered into by and between You and The Steamship Authority (“Steamship,” “we,” or “us”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, “Terms of Use”), govern your access to and use of, including any content, functionality and services offered on or through (the “Website”), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is offered and available to users who are 16 years of age or older, reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Steamship and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Website, so you are aware of any changes, as they are binding on you.

If we have your contact information on file, we may email you with any material changes to our Terms of Use. 

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for both:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Steamship, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
  • If we provide links to social media sites with certain content, you may take such actions as are enabled by such features.

You must not:

  • Modify copies of any materials from this site.
  • Use any illustrations, photographs, video, or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you wish to make any use of material on the Website other than that set out in this section, please address your request to:

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by Steamship. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.


The Steamship name, the terms STEAMSHIP AUTHORITY, WOODS HOLE MARTHA’S VINEYARD AND NANTUCKET, and all related names, logos, product and service names, designs and slogans are trademarks of Steamship or its affiliates or licensors. You must not use such marks without the prior written permission of Steamship. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

  • In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries).
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Steamship, a Steamship employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Steamship or users of the Website, or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including any party’s ability to engage in real-time activities through the Website.
  • Use any robot, spider or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the Website.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.

User Contributions

The Website may contain message boards, forums, bulletin boards, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Website.

All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
  • All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Steamship, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.

Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public or could create liability for Steamship.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
  • Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS STEAMSHIP AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we cannot review all material before it is posted on the Website and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Copyright Infringement

If you believe that any User Contributions violate your copyright, please see our DMCA Takedown Policy for instructions on sending us a notice of copyright infringement. It is the policy of Steamship to terminate the user accounts of repeat infringers.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

This Website includes content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Steamship, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Steamship. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up to date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Online Purchases and Other Terms and Conditions

All purchases through our site or other transactions for the sale of services formed through the Website, or as a result of visits made by you are also governed by our Terms of Sale, Credit Card Policy, Vehicle Reservation Policy, and our High-Speed Reservation Policy, and any other customer policy forms, when applicable, which are hereby incorporated into these Terms of Use.

Terms of Sale

All prices posted on this Website are subject to change without notice. The price charged for a ticket, reservation, or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or, if applicable, charges for shipping and handling. All such taxes and charges will be added to your total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept all major credit cards for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

The Steamship Authority STRONGLY RECOMMENDS the use of a CREDIT CARD rather than a cash card or debit card for online purchases. Bank rules on fraudulent use, credit and refunds can be very different from one bank to another. In order to take full advantage of the protections that are available to you, we would recommend a credit card over a cash card (also known as a debit card, bank card or ATM card) for purchasing tickets online if you have the option. The credit card billing information you enter is verified against information provided by your bank. If the information you provide does not match your bank's information, we immediately issue a void. Your bank may not immediately process this refund.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

This Website may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on this Website.
  • Send emails or other communications with certain content, or links to certain content, on this Website.
  • Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the Website other than the homepage.
  • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Geographic Restrictions

The owner of the Website is based in the Commonwealth of Massachusetts in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.




Limitation on Liability




You agree to defend, indemnify and hold harmless Steamship, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.

Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Massachusetts without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Massachusetts or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the Commonwealth of Massachusetts although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.



Limitation on Time to File Claims


Waiver and Severability

No waiver of or by Steamship of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Steamship to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use, our Privacy Policy, and Terms of Sale constitute the sole and entire agreement between you and The Steamship Authority with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

Your Comments and Concerns

This website is operated by The Steamship Authority, 228 Palmer Avenue, Falmouth, Massachusetts 02540.

All notices of copyright infringement claims should be sent to the copyright agent designated in our Copyright (DMCA) Policy in the manner and by the means set forth therein.

All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to:

Copyright (DMCA) Policy

Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our copyright agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

  • Your physical or electronic signature.
  • Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.
  • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the written notice is accurate.
  • A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated copyright agent to receive DMCA Notices is:

Legal Department

c/o Terence G. Kenneally, General Counsel

Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540


If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Counter Notification Procedures

If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter notification with us (a “Counter Notice”) by submitting written notification to our copyright agent designated above. Pursuant to the DMCA, the Counter Notice must include substantially the following:

  • Your physical or electronic signature.
  • An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
  • Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
  • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
  • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue.

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten (10) business days of receiving the copy of your Counter Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.