Network Administrator

Network Administrator

Duties and Responsibilities:

• Supports and manages all aspects of Steamship Authority’s data communication systems including but not limited to data, voice, and internet services.
• Installs, configures and maintains, network hardware and software, such as firewalls, routers, layer 2 and layer 3 network switches, wireless access points, VoIP devices and servers.
• Configures, maintains and manages the following network components: VoIP phone system and components, DNS/DHCP, VPN and LAN/WAN connectivity.
• Manages infrastructure cabling and equipment within the MDF, IDF and various Steamship Authority facilities and terminals.
• Monitors network performance, analyzes traffic, and troubleshoots issues to ensure optimal connectivity and reliability.
• Implements and maintains network security measures, including access controls, firewalls, and data backup/recovery protocols.
• Coordinates network access, managing user accounts, permissions, and passwords.
• Supports network infrastructure upgrades, tests new equipment, and assists in network architecture design.
• Collaborates with IT staff and vendors to resolve complex network problems and ensure proper escalation during outages.
• Provides technical support and training to staff on network usage and troubleshoots IT issues.
• Participates in disaster recovery operations to restore network functionality after major failures.
• Responds to off-hours service impacting incidents, as needed.
• Performs other related duties as assigned.

Qualifications:

• Bachelor’s degree in computer science, computer information systems or related field of study, or equivalent experience required.
• Minimum five (5) years professional experience managing, maintaining, and troubleshooting enterprise data communications networks required.
• Minimum five (5) years professional experience configuring layer 2 and layer 3 network switches, firewalls, VPN appliances and wireless access points required.
• Proficiency in network protocols, network architecture, and infrastructure management required.
• Knowledge of operating systems, database systems, and network diagnostic tools such as SolarWinds required.
• Familiarity with network security, data privacy, and backup/recovery methods.
• Strong analytical, organizational, and communication skills to manage multiple tasks and collaborate effectively, as well as experience managing projects required.
• Experience administering and managing VoIP phone systems and components preferred.
• Working knowledge of various network monitoring and network security tools preferred.
• Cisco CCENT, CCNA, CCNP, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE) or equivalent certifications preferred.
• Excellent oral and written communication, and collaborative skills. Able to communicate technical topics to non-technical audiences, as well as work with stakeholders across various business units.
• Proven ability to operate and effectively communicate while under pressure. Able to manage a diverse workload and work under time constraints with minimal supervision.
• Must be able to perform all essential functions of the job, including lifting up to 50 pounds.
• Must possess and maintain a valid State driver’s license and is responsible to maintain all vehicles maintenance logs.
• Must work nights and/or weekends when necessary.

Interested parties should submit a letter of interest and resume to HR@steamshipauthority.com.

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

EOE