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Current Promotion

New Contactless Ticketing Solution

eFerry tickets - Questions and Answers 

What is the eFerry ticket and how does it work?

An eFerry ticket is similar to a traditional electronic ticket currently used on our high-speed ferry route, but uses contactless technology, which makes it faster, easier, and safer to use. You don’t need to show a barcode, and your eFerry ticket can even be automatically selected by the scanning device.

eFerry tickets work with the iPhone, Apple Watch, or an Android device.

First, you need to add your eFerry ticket to your Apple Wallet or Google Pay app. Then when you arrive at the gate it is as simple as tap-and-go by holding the top of your iPhone, Apple Watch, or Android device near the reader.

Where is the eFerry ticket available? 

Following a successful test of the eFerry ticket on the high-speed ferry route in 2019, we are now bringing the technology to all our routes. We will start with the M/V Iyanough high-speed service between Hyannis and Nantucket in June 2020, then roll it out to traditional ferries on both the Nantucket and Martha's Vineyard routes. 

How do I board the boat with my eFerry ticket using an iPhone?

Use an iPhone 6 or any newer iPhone.

  1. Tap the notification to select your eFerry ticket in Apple Wallet
  2. Hold the top of iPhone near reader
  3. If you have multiple tickets, swipe left to find them
  4. Get on board!
eFerry iPhone graphic

 

How do I board the boat with my eFerry ticket using an Apple Watch?

Make sure you are on Android OS 4.4 or newer and that NFC is enabled on your device settings.

  1. Double-click the side button to activate Apple Wallet
  2. Hold the display of your Apple Watch near the reader
  3. If you have multiple tickets, swipe left to find them
  4. Get on board!
eFerry Apple Watch infographic

 

How do I board the boat with my eFerry ticket using my Android device?

  1. Unlock your phone
  2. Hold the back of your phone near the reader
  3. If you have multiple tickets, swipe left to find them
  4. Get on board!
eFerry Android infographic

 

High-speed ferry ticket FAQs

Can I still use the ticket that was emailed to me when I made my reservation on the high-speed ferry or at a ticket window?

The barcode sent in your confirmation email for tickets already purchased is still valid. Moving foward, reservations made for the high-speed service willl come via an eFerry ticket emailed from eTickets@steamshipauthority.com; we encourage you to use the new eFerry ticket for boarding.

This change does not affect tickets purchased and printed at a ticket window.

I don’t have a smartphone, or I don’t want to use my smartphone to board the boat. What do I do? 

You can choose to either print your high-speed reservation at home or have it printed for you at the ticket office prior to departure.

How do I add the eFerry tickets to my Apple Wallet app?

You will receive an email from eTickets@steamshipauthority.com. Open the email on your iPhone, use the “Add to Apple Wallet” button, and follow the simple flow. Once in Wallet, your eFerry ticket will become available on other iOS devices if you have enabled Wallet in your iCloud settings.

How do I add the eFerry tickets to my Google Pay app?

You will receive an email from eTickets@steamshipauthority.com. Open the email on your Android device, use the “G Pay | Save to Phone” button, and follow the simple flow.

What if I change my reservation?

The eFerry ticket will automatically update in your Apple Wallet or Google Pay app so long as your phone has internet connectivity.

What if I have the ticket on more than one device? Can it be used to board twice?

Once the eFerry ticket is redeemed, it will be noted in our system and the eFerry ticket will be greyed out in your Apple Wallet or Google Pay app and denote that it has been redeemed.  If the ticket has not been greyed out but has been used, our system will identify this and deny subsequent use.  

What if the trip is canceled?

The Authority’s established policies for canceled or missed trips will apply. The eFerry ticket will remain in your Apple Wallet or Google Pay app until you remove it.  You may choose to cancel your eFerry ticket and receive a refund, change your eFerry ticket to another trip, or use it on a standby basis. 

If the eFerry ticket is canceled, it will be noted in our system and the eFerry ticket will be greyed out in your Apple Wallet or Google Pay app and denote that it has been canceled.

If the eFerry ticket is changed to another trip, the eFerry ticket will automatically update in your Apple Wallet or Google Pay app.

What if I miss the boat?

The Authority’s established policies for canceled or missed trips will apply.

eFerry tickets can be used up to one year from the date of purchase on a standby basis and the eFerry ticket will remain in your Apple Wallet or Google Pay app until you remove it.

Traditional ferry ticket FAQs

Check back soon...