Reservation system information sessions
FALMOUTH (September 8, 2026) – The Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority has scheduled its next series of open house information sessions on proposed policy changes stemming from the implementation of the company’s new reservation system.
These sessions will focus on items affected by the move to the new system, including coupon books and excursion trips; account updates for customers; updates to Head Start for Preferred and Excursion program customers; and e-bikes and e-scooters. At each session, the True North Initiative project team and SSA personnel will be available to review these proposed changes and answer questions about the overall functionality of the reservation system.
Sessions are scheduled as follows:
Virtual:
- 5 p.m. Tuesday, September 15, 2026, via Zoom
- Visit https://bit.ly/TrueNorthinfosession at the time of the meeting to join; the meeting will be recorded and posted to the SSA’s YouTube channel.
Martha’s Vineyard:
- 5-7 p.m. Thursday, September 17, 2026
- Martha’s Vineyard Film Center, 79 Beach Road, Vineyard Haven
Nantucket:
- 5-7 p.m. Monday, September 21, 2026
- Nantucket Public Safety Building, 4 Fairgrounds Road, Nantucket
A dedicated web page, www.steamshipauthority.com/TrueNorth, has been established to provide answers to frequently asked questions and additional resources and background about the project.
Since 1960, the Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority has served as the transportation lifeline to the islands of Nantucket and Martha’s Vineyard year round. The Steamship Authority is the largest ferry service to the Islands and offers the most frequent daily departures for passengers, automobiles, groups, and trucks. In 2025, more than 2.9 million passengers and more than 674,000 vehicles of all sizes were transported to and from the Islands. Our U.S. Coast Guard-certified crews are committed to the highest level of safety at sea while our vessels offer comfort and convenience with spacious seating, free Wi-Fi and TV on board.
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