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American Auto Transporters

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Trucks/Group Sales Department Supervisor

Posted:

The following full-time, permanent, non-union position at the Mashpee Reservation Bureau is hereby posted for qualified applicants:

Position Function:

This individual will be responsible for the basic supervision of the Trucks department and Group Sales department in our Mashpee reservation office.  

 Duties and Responsibilities:

  • Oversee both the Trucks and Group Sales department and provide assistance as needed.
  • Focus on monitoring and maintaining proper vessel allocations, scheduled and unscheduled trips, etc. in the reservation system.
  • Assist Trucks Department with Bulks processing & customer assistance.
  • Assist Group Sales Department with Bus Bulks processing & customer assistance.
  • Ability to make policy and customer service decisions, as necessary.
  • During emergency situations (weather, vessels changes, etc.), assist staff to accommodate customers to the best of our ability, notify of any unexpected schedule changes.
  • Maintain training for all new department employees, and ongoing training for existing employees.
  • Assist in processing payroll records and maintaining vacation and sick time.
  • Other duties as assigned by the Manager of Reservations/Community Relations.

 Required Qualifications:

  • High School Diploma or equivalent.
  • Solid experience with Microsoft Office (Word, Excel, Outlook, Teams, etc.).
  • Excellent organizational skills.
  • Ability to multitask and assist in handling situations as they arise with a polite and professional manner.
  • Ability to pleasantly communicate with office staff, customers as well as other Steamship Authority departments.
  • Knowledge of the reservation system is desirable.

Supplemental Information:

The Steamship Authority requires employees to obtain and maintain full COVID-19 vaccination as a condition of employment.

Interested parties should submit a letter of interest and resume to the Human Resources Office at to HR@steamshipauthority.com by September 9, 2022.