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Parking Lot Supervisor

Posted:

PARKING LOT SUPERVISOR

Position Function:   

To assist the Parking and Transportation Manager in the daily operation of all parking lot facilities and to assume additional responsibilities as delegated.

Duties and Responsibilities:

  • Assist the Parking and Transportation Manager in reviewing the parking lot operations and oversee the efficient utilization of staff and equipment.
  • Responsible for management of parking facilities in the absence of the Parking and Transportation Manager.
  • Supervise and/or operate exit booths when on duty and assume the responsibility for the handling and protection of cash.
  • Monitor the performance of all employees and provide feedback as appropriate to the employee and the Parking and Transportation Manager.
  •  Implement and enforce customer service standards.
  • Walk the locations to observe the physical condition and appearance of the locations, the volume of business and the performance of the attendants.
  • Responsible for granting or denying all requests for shift swaps, day-off swaps and days off other than those scheduled.
  • Involved in disciplinary measures and the corrective action taken by the Parking and Transportation Manager relative to parking lot personnel.
  •  Speedy and efficient disposition of all claims brought to attention while on duty.
  •  Perform other duties as required by the Parking and Transportation Manager.

  Required Knowledge:

  •  Ability to provide high levels of customer service and demands the same from all parking lot attendants.
  •  Comply with all procedures set up by the Accounting Office.
  •  Basic knowledge of the operation of terminal and the schedules of the vessels.
  •  Solid knowledge of Microsoft Word, Excel and other Windows based software.
  •  Must possess a valid driver’s license.

Supplemental Information

The Steamship Authority requires employees to obtain and maintain full COVID-19 vaccination as a condition of employment.

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

EOE