Computer Technician


Computer Technician


The Steamship Authority is currently seeking to fill the position of Computer Technician at the Steamship Authority's Falmouth administrative office location.  This is a full-time, non-union position that is responsible for hardware support, maintenance and satisfactory operational status of all computer equipment owned or operated by the Steamship Authority on a twenty-four hour basis.

Duties and Responsibilities:

*  Must be able to operate the Steamship Authority systems.

*  Must be able to reload and restore any and all files or databases residing on Steamship Authority equipment.

*  Identify, troubleshoot and resolve any problems user may incur while using any of the Steamship Authority systems.

*  Install equipment and train personnel as required.

*  Maintain tape, disc and software libraries, including tapes, ribbons, paper, etc.

*  Assist and train users with Microsoft applications being used by the Steamship Authority.

*  Resolve "user-related" software difficulties.

*  Backup night operator, as required.

*  Maintain any records related to nightly processing.

*  Develop and maintain hardware inventories, including maintenance schedules and parts replacement on all PC's and related equipment.

*  Responsible for documenting detail for all problems resolved, including telephone calls and off-site hardware maintenance for entry into a call log and problem tracking database.

*  Configure, install and perform functional checkout procedures of equipment.

*  On-site maintenance and troubleshooting of the PC's and related equipment.

*  Perform routine maintenance and monthly preventative maintenance.

*  Take weekend calls and be available for any system problems that may arise during the weekend scheduled to be on call.

*  Train new employees on all shifts.

*  Perform other duties as required by supervisor.

Required Knowledge:

*  Mature work ethic and professional work manner.

*  Basic and advanced troubleshooting skills.

*  Basic and advanced network operating systems.

*  Basic and advanced knowledge of Microsoft applications.

*  Basic telecommunications and electronic theory.

*  High School Diploma and other computer related courses.

*  Must be available for on-call.

Interested parties may obtain an application or submit a letter of interest and resume by December 22, 2020 to or by mailing to:

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540