Frequently Asked Questions

Question:

How many Headstart reservations can an individual make?

Answer:

Each eligible customer is allowed to make up to five Headstart vehicle reservations (one way or round trip). The reservations may be made in either the customer's own name, or in another person's name. In addition, a customer may temporarily designate up to three of his or her Headstart reservations as transferable reservations, which will be held under the customer’s name without any information regarding the person (or vehicle) who will be using such reservation. With respect to each of those transferable reservations, the customer must return a “transfer slip” to the Authority no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservation, whichever is later (even if the customer decides to keep the reservation for his or her own use) with the pertinent information of the person using the reservation. Any transferable Headstart reservation for which a completed “transfer slip” is not received by the Authority by that deadline will be cancelled. The Authority will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made.

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