Frequently Asked Questions

Question:

Do I need to have a written confirmation of my reservation?

Answer:

Customers with reservations no longer present reservation tickets at the time of sailing. Instead, customers need only have their reservation confirmations or reservation numbers upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Customers making reservations over the Internet may print copies of their confirmations on their own printers. Customers making reservations by telephone will be told their reservation numbers by the Authority's reservation clerks. Customers may also obtain copies of their reservation confirmations at any of the Authority’s ferry terminals or Reservation Offices (upon presentation of proper identification). A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. Although the Authority does not routinely mail reservation confirmations, it generally will do so upon a customer’s request if the request is received more than 10 calendar days in advance of the scheduled sailing.

Back to FAQ