Frequently Asked Questions

Question:

Can I cancel my reservation?

Answer:

A customer may cancel a reservation with the Reservation Office by telephone or in person during its normal operating hours, or in person at any of the Authority’s ferry terminals whenever those terminals are open, or any time on the Authority's website, in which event the value of the cancelled reservation, less applicable charges, will be refunded to the customer subject to certain conditions and restrictions.

Any reservation made and cancelled on the same day is fully refundable without the payment of any additional processing fee. Otherwise, if the cancellation notice is received by the Authority at least 14 days in advance of the scheduled departure (or at least 24 hours in advance of the scheduled departure for a commercial vehicle reservation), the customer generally will be issued a full refund less a $10.00 processing fee, unless the reservation was previously changed with less than 14 days notice (or with less than 24 hours notice for a commercial vehicle reservation) prior to the previously scheduled departure. No refund will be issued for a reservation cancelled later than 14 days (or later than 24 hours for a commercial vehicle reservation) before the scheduled departure or for a reservation reflecting a change in a previous reservation with less than 14 days notice (or 24 hours notice for a commercial vehicle reservation) prior to the previously scheduled departure.

Customers should be aware that pre-paid passenger fares might be eligible for a refund even if the associated vehicle reservation is not. Further, a customer will not be charged any processing fee and/or denied a refund if the reservation is cancelled due to an error on the part of an Authority reservation agent in making the reservation (but only if the Authority is notified of the error within 10 days after the reservation ticket is issued to the customer), or because of a medical emergency or death in the customer's immediate family, or because of a missed connection due to adverse weather conditions, or because of an interruption or lack of boat service as reserved by the customer.

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