Frequently Asked Questions

Question:

I have a disability. Is there anything special I should do?

Answer:

The Authority attempts to accommodate the special reservations needs of customers with disabilities or who are traveling with another individual with a disability. Such customers may contact the Authority in order to discuss their particular situations and review what accommodations the Authority can provide. TDD for the hearing impaired – (508) 540-1394. Generally, if a customer traveling with a vehicle reservation needs assistance because of a disability, the Authority's Reservations Office will add this information to the customer's reservation so that the terminal employees at the terminal of departure will be alerted to the customer's needs. At the time of boarding, the terminal employees will in turn inform the vessel's crew of the customer's need for assistance while on the vessel.

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